Q: How do I register online?
A Once online Registration is open, you'll be able to register online. If you have attended Arisia in the past, you already have an account, and will just need to do a password reset. If this is your first Arisia, you will need to create an account.
Once logged into the Registration website there will be a "Register" option front and center. Just select your membership type, set your options and properties, and click proceed. To pay for your membership click the "Process Invoice" button which will bring you to the Paypal site.
Q: Do I need a PayPal account to pay online?
A: No. You can use your credit card on the PayPal site, without a PayPal account.
Q: How can I check to see if I am already registered?
A: Once online Registration is open, you'll be able to login and check your status.
Q: I haven't been to Arisia in a very long time, do I already have an account?
A: Yes you do! Please do a "Password Reset" on the registration login screen using the email address that you think you were using last time you attended the convention.
Q: I can't remember what email address I used to register for Arisia in the past, should I just create a new account?
A: No! We are happy to reset the email for your account, please email firstname.lastname@example.org to arrange this.
Q: How do I change my Name/Badge Name/Address/Email/Phone number with Arisia?
A: By logging into your Arisia account (link removed) and clicking on the "Contact Information" button.
Q: Can I purchase memberships for other people?
A: Yes! You will be given an option to "Add More" registrations to your invoice after registering yourself. You will need to do this prior to clicking the "Process Invoice" button.
Q: Can I purchase memberships for other people If I already have a membership?
A: Yes! Just log into your account and click on the "Register" button. You can either select a member who's account you have formed a link with, or do a write-in registration.
Q: How can I check to see if my child is already registered?
A: If you have not linked their account with yours you can't access their account directly. Please email email@example.com and ask for your child's account to be linked. If you have linked their account with yours, it will show up on your CONGO home page beneath your current registration status.
Q: How do I directly access the accounts for my children?
A: If you have used a separate email address to register your child in the past, please just do a password reset with that email address. Otherwise, email firstname.lastname@example.org and we'll get you set up.
Q: Can I check to see if someone else is already registered?
A: If you have a link with the person, their registration status will show up on your CONGO home page beneath your current registration status. Otherwise, due to privacy concerns, Arisia does NOT give out information regarding their members. If you are inquiring about the registration status of a family member, please email email@example.com.
Q: If my child is an infant, do they need to have a membership?
A: Yes! Even newborns need to be registered for Arisia. Please register them with a no-cost Kid-In-Tow type membership.
Q: What sort of membership should I purchase for my child?
A: Kid-In-Tow are no-cost memberships for when your child will be in the presence of a responsible adult with their own membership at all time.
Turtle Track (formerly Childcare or Babysitting) is for children between the ages of 2-6 who will be partaking in babysitting services while at the convention. These memberships follow the "full rate" cost structure. More information on Turtle Track.
Children ages 6-8 can register as a Kid-In-Tow as above. If the parents of a child in this age group wishes to have their child attend FastTrack activities, they will need to be registered with a FastTrack membership type.
Children ages 9-12 can register as a Kid-In-Tow as above. If the parents of a child in this age group wishes to have their child attend FastTrack activities OR will allow them to roam the convention on their own, the child needs to be registered with a FastTrack membership.
Q: How do I link my Arisia registration account with another person?
A: You can make a link request of another person by logging into your Arisia registration account and clicking on the "Manage Links" button. An e-mail will be sent to them from the system asking them to approve your link request. Links are reciprocal.
Q: The person whose account I want to link has the same e-mail address listed as mine, how do I link them?
A: Please e-mail firstname.lastname@example.org we would be happy to link the accounts for you.
Q: What information can a person see once our accounts are linked?
A: Only your name, badge name, badge number, and registration status (but not registration type) are visible on another person's account through a link. They cannot access or alter any of your personal information. You may remove a link at any time through the Manage Links page.
Q: I am over the age of 25, but a student, can I still get the student rate?
A: Sorry, the student rate is only available for persons aged 13-25 who can show current student ID when they check in at the convention.
Q: I do not want to pay for my membership online, can I still pre-register?
A: Yes! You may print out the PDF registration form and mail it in along with your payment.
Q: Can I pre-register and just pay at the door?
A: No. Pre-registrations are only valid if you pay for them at the time that you pre-register.
Q: Can I pre-register for a day membership?
A: No, day memberships are only available at the door on the day in question.
Q: When does the registration rate go up?
A: Please see the rates at the Registration information page.
Q: What are the one-day rates for the convention?
A: Please see the rates at the Registration information page.
Q: I purchased a membership last year but did not attend, may I use it for this year?
A: Yes. Please email email@example.com to arrange this.
Q: I purchased a membership for this year but now will not be able to attend. What are my options?
A: You may either transfer the membership to another individual, or roll over the membership to next year's convention. Please email firstname.lastname@example.org to arrange this.
Q: How do I sign up to volunteer after registering?
A: By logging into your Arisia account (link removed) and clicking on the "Settings" button or by emailing email@example.com.
A: Come to the registration desk at Arisia. We may ask you to prove your identity. If you have a Student membership, you will have to bring your Student ID (or other forms of proof that you are 13-25 years of age and currently enrolled in some formal educational program.)
Q: My password for Zambia/Staff Site/Other Arisia Site does not seem to work when I try and login to the registration site. Help!
A: Currently each of these systems has their own password, even if your login is the same. Please do a password reset to gain access to the registration site.
Q: My question was not addressed in this FAQ, how can I find the information I am looking for?
A: If it is not answered on the Registration information page or the Arisia Corporate Policies Page, you may email the registration staff at firstname.lastname@example.org.