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Moderators
Overview: Moderators (“mods”) are the technical enablers and watchers, the “adult in the room.” Responsibilities: foster a welcoming community environment by starting and contributing to conversations and reacting to posts, monitor channels to watch for behavior that needs escalation, create channels. May serve concurrently as a de-escalator.
Age Requirements: 18+
Technical knowledge needed: delete posts, assign roles, and place reactions on posts on the Discord server, fluent typist
Other skills needed: friendly and helpful demeanor, escalate behavior as needed according to provided guidelines will be provided
Time Commitment: 4 hour shift (at least one during the con)
Gets volunteer hours: shifted work (up to one 4 hour shift per day)
De-escalators
Overview: De-escalators are people trained in conflict resolution and familiar with the event’s response policy and procedures. May serve concurrently as a moderator.
Responsibilities: Follow the event’s procedures for correcting inappropriate behavior on the Discord server
Age requirement: 18+
Technical knowledge needed: send Direct Messages on Discord
Other skills needed: trained in de-escalation and other non-violent conflict resolution, comfortable talking to people about their behavior, familiar with the Code of Conduct
Time Commitment: 4 hour shift (at least one during the con)
Gets volunteer hours: shifted work (up to one 4 hour shift per day)
Help Desk
Overview: Helpful people who answer all types of questions using provided guidelines and escalating as needed.
Responsibilities: read the guideline document in advance if possible, monitor the #info-and-help-desk channel on the Discord server for questions, answer the questions, escalate questions to others as needed.
Age Requirement: 13+
Technical knowledge needed: familiarity with Discord terms (channel, role, server etc), fluent typist, ability to look up information in a document
Other skills needed: friendly and helpful, patient and polite, good follow-through
Time Commitment: 2 hour shift
Gets volunteer hours: shifted work (up to two 2 hour shifts per day)
Minecraft Moderator
Overview: Help keep the Minecraft server a welcoming place.
Responsibilities: monitor the #minecraft-chat channel on Discord and answer any questions posted there, assist Minecraft players, prevent griefing
Age Requirement: 13+
Technical knowledge needed: basic familiarity with Minecraft
Other skills needed: Must own a copy of Minecraft Java edition 1.18.1 and have a computer available to play it on during your shift. (These will not be provided by ACOG22.) Ability to act friendly and helpful, patient and polite
Time Commitment: 1 hour shift
Gets volunteer hours: shifted work (up to four 1 hour shifts per day)
Other Staff
Overview: A more formalized attendee with a specific role in a specific area of the Discord server, with early access on Thursday, January 13. More information forthcoming as we get closer. If you have a specific skill set you would like to contribute, please email us at discord-volunteers@arisia.org.
Age Requirement: 13+
Technical knowledge needed: Ability to sign on to the Discord server
Other skills needed: determined by role
Time commitment: determined by role
Gets volunteer hours: role dependent.